Privacy Policy

Last Updated on 4/15/2016. This privacy policy is effective immediately.

Introduction

At Fresh Start – The Moving Crew (the “Company” or “We”), we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

On this Website.
In e-mail, text and other electronic messages between you and this Website.
Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us via our contact us link.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number or ANY OTHER INFORMATION THE WEBSITE COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW (“personal information”);
that is about you but individually does not identify you, and/or
about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
From third parties, for example, our business partners.

Information You Provide to Us.

The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Website.
Records and copies of your correspondence (including e-mail addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-party Use of Cookies and Other Tracking Technologies.

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products or services that you request from us.
To provide you with information about our services
To provide you with notices about your account/subscription, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
To fulfill any purpose for which you provide it.
For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Accessing and Correcting Your Information

You may send us an e-mail via our contact link to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would Dartmouthte any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the Contact Us link.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact via our Contact Us link.

Behavioral Remarketing

Fresh Start – The Moving Crew uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google – Google AdWords remarketing service is provided by Google Inc. – You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. – Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent
AdRoll – AdRoll remarketing service is provided by Semantic Sugar, Inc. – You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page. – For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page.

Thank You for Visiting the Website.

Fresh Start - The Moving Crew

70 James Street, Worcester

Dave Gordon ★★★★★ 3 weeks ago

My recent experience with Fresh Start Moving was everything I could have hoped for! Elyssa was fantastic to work with. She made correspondence, scheduling a moving date, and getting a quote quick and easy. On the day of the move, Nick … More and crew called with the time that they would be arriving. They were right on time. Nick and his team were quick, professional, and polite. Not only professional and polite to my family, but also to each other. Fresh Start Moving helped me and my family during a difficult time. They honored and executed every specific request we had and really went above and beyond for us. I sincerely appreciate the compassion and sensitivity they demonstrated in helping us with our situation. I highly recommend Fresh Start Moving for any of your moving needs! They will certainly get all my future business!

John Drahos ★★★★★ a month ago

We used Fresh Start to move both my wife and I and our daughter and her new husband and her 7 year old son from our old house into their new house. We had Nick and Jake and their crew move us all with 2 trucks. They were wonderful to … More work with and professional. When my wife and I found our new home (2 months later), we again used Fresh start and asked for Nick and Jake's crew to help us move from where they had first moved us to our new house. Again, they were great to work with, courteous and professional. We would recommend Fresh Start to anyone in our area!

Nicole Vecchio ★★★★★ 3 months ago

We had an amazing experience with Fresh Start. They were flexible with some last minute changes, always professional and quick to answer emails/phone calls etc. The crew was phenomenal - very hard workers, quick but careful, and courteous! … More During such a stressful time, I couldn't have asked for a more helpful and professional business.. Worth every penny! I highly recommend their services :)

Julia ★★★★★ a month ago

This is our second time hiring Fresh Start for a move, and both times have been fantastic. Jake and Cameron were so easy to work with — kind, polite, and super thoughtful about where everything went at our destination. Our baby was napping … More for part of it, and Jake even made sure to tiptoe around her room. I have never worked with movers who were so conscientious. I'd highly recommend Fresh Start.

Susan Cohen ★★★★★ 3 months ago

I can't say enough about how awesome this moving company is. Elyssa handles your quote professionally and Justin, Jake and Tyler were amazing movers. They were careful, efficient and extremely polite. They made what could have been … More a stressful day, fun.. I am so grateful for their professionalism and positive attitudes. and I would recommend Fresh Start to anyone looking to hire movers. I was really pleasantly surprised. Thank you!

Lisa Federici ★★★★★ a week ago

We used Fresh Start to complete our move. I am a claims adjuster that handles moving and storage claims, so I was expecting the worse, but got the best! They were excellent. They were prompt, professional, fast, efficient and treated … More us all with respect. They made sure to walk through at the beginning and the end of the pick up and the drop off to make sure they got everything and left everything. The whole crew was upbeat and smiling, they played great music during the packing and pick up that had us all singing. I can't say enough about what a great job they did and I would highly recommend them!!

C Mosher ★★★★★ a week ago

Fresh Start was simply amazing to work with. I'd had a bad experience the last time I moved (with another company) and was nervous, so did a lot of research before hiring them. They definitely lived up to their good reviews! They gave … More a quote quickly and reasonably and were actually the most detailed so I felt confident that even though it was a range quote, it would be accurate.
My first move actually fell through, and they made it so easy to reschedule months later. On the day of the move they showed up bright and early, did a great job (on both ends) of navigating the truck in the parking lot (a concern of mine) and were fast, friendly and professional. I cannot thank the crew of Bryan I and Will C, led by Tyler L, enough for being so awesome on one of the hardest days of my life.

Benjamin Palmer ★★★★★ 2 months ago

Probably the best moving experience I've had. Quick, careful and answered any questions or concerns I had. Elyssa made booking the move extremely easy and efficient while also accommodating our extremely tight schedule. Crew Leader … More Rainell was very communicative and made sure everything went smoothly while his crew Nick, Markus, and Cam all did an excellent job moving everything. No scuffed floors or walls and no damage to any belongings. Really great crew, highly recommend and will be using again.

Robert Ritchie ★★★★★ a month ago

We could not be more pleased with the professionalism and courtesy of the teams from Fresh Start that moved us recently. I cannot single any one or more of the men who worked for us on the move for special favorable comment, since they … More all showed enormous respect for us and our property. They worked very hard and dealt with any issues that came up by discussing things with us making us part of their team. They were wonderful representatives of your company. I will certainly let others know all of the above.

George Sparks ★★★★★ 2 months ago

From start to finish this was a top notch outfit. Elyssa was extremely helpful with the appointment. There was a 5 guy crew that moved a 700 pound hot tub for me. It was not an easy job but you could tell from the start they knew what … More they were doing. If you are looking to get things moved safely and efficiently look no further.

Diane S ★★★★★ 4 months ago

I cannot say enough great things about Fresh Start. My family and I were relocating from MA to CT with a stop at a storage unit in between, which was stressful enough with 2 kids. James (the owner) came to the house to give an accurate … More quote and information. Him and the moving specialist (Kristen) were so nice, helpful and answered all of my questions.
The day of the move went smoothly, David called me to let me know when they would be arriving and to touch base. I wish I could remember everyone in the crews name, there were 2 Davids and Jesus. But all the guys were great! Respectful, worked hard, made sure to communicate throughout the day and got the job done.
They are very reasonably priced and easy to work with. This really is a great company and I wish them all the best!

Anna Clifford ★★★★☆ 4 months ago

I had a great experience with Fresh Start! They were super responsive and available almost right away. It was a great value and the crew worked very quickly to make sure it was an efficient move. They were by far the lowest quote I received. … More David and Bryan were very professional and hardworking. I would recommend Fresh Start to anyone!

Craig Blais ★★★★★ 4 months ago

Fresh start did an incredible job on a complicated 3 part move which involved moving delicate, fragile furniture out of my house to two storage units. Items had to be sorted and carefully fit into both units. The crew of David, Bryan, Patrick … More & Christian were extremely patient, polite and careful with the moving and sorting. Many heavy boxes needed to be stored in a third floor attic and placed in organized rows. The crew did an incredible job and we are very satisfied and would give a strong recommendation. I would also mention that the booking, confirmation and payment was handled accurately and efficiently by Elyssa. Great job by all !

Joseph Neilan ★★★★★ 3 months ago

The entire process with Fresh Start was easy and smooth from the beginning. Elyssa set me up with a quote and took care of the booking which was simple. Mike F and his crew of Marcus R and Edwin M arrived on time and were professional and … More fast. My three flights of stairs were no problem for them and they took away the furniture I didn't want without hesitation (make sure you include clutter capture in your quote, it's great). The guys packed my U-Haul rental for me and when I arrived, everything was neat and in perfect condition, you couldn't tell I drove from Worcester to New Jersey over our awful highways. They even suggested ways to load things better so they wouldn't be harmed. I highly recommend this company and would use them again without hesitation! Thank you all for making the moving process that much easier, and taking away some of my moving day worries!

Andrew DiFronzo ★★★★★ 6 months ago

Fresh Start is a stellar company from start to finish. Owner James willingly came out to my house in Worcester to start my quote, and then Kristen took it all from there. Elyssa was also very helpful when called upon, too. On move day, … More Mike, Christian, and Christian were punctual and thorough with the entire moving process. They always did their job with a smile and laughter, which made the day run very smoothly. They even moved additional items for me that weren’t on my original list. Would definitely use Fresh Start again if we needed another move!

Marc Spinella ★★★★★ 6 months ago

We used Fresh Start this past weekend to move my girlfriend's items into my condo and to bring other items to a storage unit. We chose Fresh Start because they had the best quote out of several companies in Worcester County. We received … More a confirmation call the day before the move, and the crew also called when they were on their way. Will, Emmanuel, and Pete were very professional and efficient throughout the morning, very impressive given the heat/humidity that day. What was also impressive is how well they organized items in the storage unit. Overall, it was a great experience and we highly recommend them. Thanks again!

Gregg Jacobs ★★★★☆ 6 months ago

Anthony, Tyler, Will, and Nico moved us from MA to CT and they were terrific. They never took a break during a heat wave, were careful in our homes, and were efficient, polite and pleasant. The owner, James, was even better- a complete … More professional. Even better, they beat our other estimates by a lot. We already recommended them to friend s and our broker. They made our move a smooth process!

Annette Langan ★★★★★ 8 months ago

We just used Fresh Start today to move from an apartment to our first house. The crew, Tyler, Cory, Wayne, and David, showed up on time and worked shockingly fast despite blazing hot weather. They did a great job protecting our furniture … More and were really cheerful, sweet, and communicative the whole time. The price was quite reasonable too, thanks in large part to how quickly they worked. Thanks guys!

Karen Bys ★★★★★ 7 months ago

I started with an online quote for the services which was quick and easy. Once I accepted the quote for services Holly was always available by email or telephone to answer any questions that I had. I was given an in-person quote by Brian … More who was professional and friendly. The day of the move the crew, Conor, Andrew B, Matt and Dakota, were extremely professional and set to work as soon as they arrived at the house. They answered any questions that we had along the way in a friendly and courteous manner. I would recommend Fresh Start - The Moving Crew to anyone needing moving services.

Matthew Ryan Preston ★★★★★ 8 months ago

Love Fresh Start - The Moving Crew! Everyone I have ever dealt with was professional and helpful. Belinda was wonderful! She was patient and took the time to answer all my questions - and there were many! I wholeheartedly recommend their … More services. They are awesome and I will not hesitate to use them again in the future.

Rowena Pouliot ★★★★★ 6 months ago

I have used Fresh Start THREE times in the past year. They are amazing and always professional. Each experience was personable and efficient. Cesar, Everett and Anthony were amazing and they got the job done with a smile. I would highly … More recommend and I will use again.
Thank you Holly!! You've been my Point of Contact for all three transactions... You're all the BEST!!

Shannon Murphy ★★★★★ 8 months ago

We had a great experience with Fresh Start! Will and Tyler were friendly, professional, and efficient! They took care of my belongings. Holly was also wonderful to work with over the phone. I actually paid less than what I was quoted for. … More I am very pleased with my experience and highly recommend them!!

Derek Chicarilli ★★★★★ 8 months ago

This was one of the best moving experiences I’ve ever had. David, Cory, and Will were on time, super respectful, and absolute beasts for the move. They barely broke stride getting things out of my old apartment and into my new apartment. … More They were respectful of the properties taking care not to damage any walls or doors. They took excellent care of my furniture and kept it protected from the rain during the move. Oh right, did I mention it was 45 degrees and raining and not one did I hear a complaint. I would 100% use them again and 100% recommend these movers for your upcoming move. Thank you so much!!

4.9 215 reviews

Dave Gordon ★★★★★ 3 weeks ago
My recent experience with Fresh Start Moving was everything I could have hoped for! Elyssa was fantastic to work with. She made correspondence, scheduling a moving date, and getting a quote quick and easy. On the day of the move, Nick … More and crew called with the time that they would be arriving. They were right on time. Nick and his team were quick, professional, and polite. Not only professional and polite to my family, but also to each other. Fresh Start Moving helped me and my family during a difficult time. They honored and executed every specific request we had and really went above and beyond for us. I sincerely appreciate the compassion and sensitivity they demonstrated in helping us with our situation. I highly recommend Fresh Start Moving for any of your moving needs! They will certainly get all my future business!
John Drahos ★★★★★ a month ago
We used Fresh Start to move both my wife and I and our daughter and her new husband and her 7 year old son from our old house into their new house. We had Nick and Jake and their crew move us all with 2 trucks. They were wonderful to … More work with and professional. When my wife and I found our new home (2 months later), we again used Fresh start and asked for Nick and Jake's crew to help us move from where they had first moved us to our new house. Again, they were great to work with, courteous and professional. We would recommend Fresh Start to anyone in our area!
Nicole Vecchio ★★★★★ 3 months ago
We had an amazing experience with Fresh Start. They were flexible with some last minute changes, always professional and quick to answer emails/phone calls etc. The crew was phenomenal - very hard workers, quick but careful, and courteous! … More During such a stressful time, I couldn't have asked for a more helpful and professional business.. Worth every penny! I highly recommend their services :)
Julia ★★★★★ a month ago
This is our second time hiring Fresh Start for a move, and both times have been fantastic. Jake and Cameron were so easy to work with — kind, polite, and super thoughtful about where everything went at our destination. Our baby was napping … More for part of it, and Jake even made sure to tiptoe around her room. I have never worked with movers who were so conscientious. I'd highly recommend Fresh Start.
Susan Cohen ★★★★★ 3 months ago
I can't say enough about how awesome this moving company is. Elyssa handles your quote professionally and Justin, Jake and Tyler were amazing movers. They were careful, efficient and extremely polite. They made what could have been … More a stressful day, fun.. I am so grateful for their professionalism and positive attitudes. and I would recommend Fresh Start to anyone looking to hire movers. I was really pleasantly surprised. Thank you!
Lisa Federici ★★★★★ a week ago
We used Fresh Start to complete our move. I am a claims adjuster that handles moving and storage claims, so I was expecting the worse, but got the best! They were excellent. They were prompt, professional, fast, efficient and treated … More us all with respect. They made sure to walk through at the beginning and the end of the pick up and the drop off to make sure they got everything and left everything. The whole crew was upbeat and smiling, they played great music during the packing and pick up that had us all singing. I can't say enough about what a great job they did and I would highly recommend them!!
C Mosher ★★★★★ a week ago
Fresh Start was simply amazing to work with. I'd had a bad experience the last time I moved (with another company) and was nervous, so did a lot of research before hiring them. They definitely lived up to their good reviews! They gave … More a quote quickly and reasonably and were actually the most detailed so I felt confident that even though it was a range quote, it would be accurate.
My first move actually fell through, and they made it so easy to reschedule months later. On the day of the move they showed up bright and early, did a great job (on both ends) of navigating the truck in the parking lot (a concern of mine) and were fast, friendly and professional. I cannot thank the crew of Bryan I and Will C, led by Tyler L, enough for being so awesome on one of the hardest days of my life.
Benjamin Palmer ★★★★★ 2 months ago
Probably the best moving experience I've had. Quick, careful and answered any questions or concerns I had. Elyssa made booking the move extremely easy and efficient while also accommodating our extremely tight schedule. Crew Leader … More Rainell was very communicative and made sure everything went smoothly while his crew Nick, Markus, and Cam all did an excellent job moving everything. No scuffed floors or walls and no damage to any belongings. Really great crew, highly recommend and will be using again.
Robert Ritchie ★★★★★ a month ago
We could not be more pleased with the professionalism and courtesy of the teams from Fresh Start that moved us recently. I cannot single any one or more of the men who worked for us on the move for special favorable comment, since they … More all showed enormous respect for us and our property. They worked very hard and dealt with any issues that came up by discussing things with us making us part of their team. They were wonderful representatives of your company. I will certainly let others know all of the above.
George Sparks ★★★★★ 2 months ago
From start to finish this was a top notch outfit. Elyssa was extremely helpful with the appointment. There was a 5 guy crew that moved a 700 pound hot tub for me. It was not an easy job but you could tell from the start they knew what … More they were doing. If you are looking to get things moved safely and efficiently look no further.
Diane S ★★★★★ 4 months ago
I cannot say enough great things about Fresh Start. My family and I were relocating from MA to CT with a stop at a storage unit in between, which was stressful enough with 2 kids. James (the owner) came to the house to give an accurate … More quote and information. Him and the moving specialist (Kristen) were so nice, helpful and answered all of my questions.
The day of the move went smoothly, David called me to let me know when they would be arriving and to touch base. I wish I could remember everyone in the crews name, there were 2 Davids and Jesus. But all the guys were great! Respectful, worked hard, made sure to communicate throughout the day and got the job done.
They are very reasonably priced and easy to work with. This really is a great company and I wish them all the best!
Anna Clifford ★★★★☆ 4 months ago
I had a great experience with Fresh Start! They were super responsive and available almost right away. It was a great value and the crew worked very quickly to make sure it was an efficient move. They were by far the lowest quote I received. … More David and Bryan were very professional and hardworking. I would recommend Fresh Start to anyone!
Craig Blais ★★★★★ 4 months ago
Fresh start did an incredible job on a complicated 3 part move which involved moving delicate, fragile furniture out of my house to two storage units. Items had to be sorted and carefully fit into both units. The crew of David, Bryan, Patrick … More & Christian were extremely patient, polite and careful with the moving and sorting. Many heavy boxes needed to be stored in a third floor attic and placed in organized rows. The crew did an incredible job and we are very satisfied and would give a strong recommendation. I would also mention that the booking, confirmation and payment was handled accurately and efficiently by Elyssa. Great job by all !
Joseph Neilan ★★★★★ 3 months ago
The entire process with Fresh Start was easy and smooth from the beginning. Elyssa set me up with a quote and took care of the booking which was simple. Mike F and his crew of Marcus R and Edwin M arrived on time and were professional and … More fast. My three flights of stairs were no problem for them and they took away the furniture I didn't want without hesitation (make sure you include clutter capture in your quote, it's great). The guys packed my U-Haul rental for me and when I arrived, everything was neat and in perfect condition, you couldn't tell I drove from Worcester to New Jersey over our awful highways. They even suggested ways to load things better so they wouldn't be harmed. I highly recommend this company and would use them again without hesitation! Thank you all for making the moving process that much easier, and taking away some of my moving day worries!
Andrew DiFronzo ★★★★★ 6 months ago
Fresh Start is a stellar company from start to finish. Owner James willingly came out to my house in Worcester to start my quote, and then Kristen took it all from there. Elyssa was also very helpful when called upon, too. On move day, … More Mike, Christian, and Christian were punctual and thorough with the entire moving process. They always did their job with a smile and laughter, which made the day run very smoothly. They even moved additional items for me that weren’t on my original list. Would definitely use Fresh Start again if we needed another move!
Marc Spinella ★★★★★ 6 months ago
We used Fresh Start this past weekend to move my girlfriend's items into my condo and to bring other items to a storage unit. We chose Fresh Start because they had the best quote out of several companies in Worcester County. We received … More a confirmation call the day before the move, and the crew also called when they were on their way. Will, Emmanuel, and Pete were very professional and efficient throughout the morning, very impressive given the heat/humidity that day. What was also impressive is how well they organized items in the storage unit. Overall, it was a great experience and we highly recommend them. Thanks again!
Gregg Jacobs ★★★★☆ 6 months ago
Anthony, Tyler, Will, and Nico moved us from MA to CT and they were terrific. They never took a break during a heat wave, were careful in our homes, and were efficient, polite and pleasant. The owner, James, was even better- a complete … More professional. Even better, they beat our other estimates by a lot. We already recommended them to friend s and our broker. They made our move a smooth process!
Annette Langan ★★★★★ 8 months ago
We just used Fresh Start today to move from an apartment to our first house. The crew, Tyler, Cory, Wayne, and David, showed up on time and worked shockingly fast despite blazing hot weather. They did a great job protecting our furniture … More and were really cheerful, sweet, and communicative the whole time. The price was quite reasonable too, thanks in large part to how quickly they worked. Thanks guys!
Karen Bys ★★★★★ 7 months ago
I started with an online quote for the services which was quick and easy. Once I accepted the quote for services Holly was always available by email or telephone to answer any questions that I had. I was given an in-person quote by Brian … More who was professional and friendly. The day of the move the crew, Conor, Andrew B, Matt and Dakota, were extremely professional and set to work as soon as they arrived at the house. They answered any questions that we had along the way in a friendly and courteous manner. I would recommend Fresh Start - The Moving Crew to anyone needing moving services.
Matthew Ryan Preston ★★★★★ 8 months ago
Love Fresh Start - The Moving Crew! Everyone I have ever dealt with was professional and helpful. Belinda was wonderful! She was patient and took the time to answer all my questions - and there were many! I wholeheartedly recommend their … More services. They are awesome and I will not hesitate to use them again in the future.
Rowena Pouliot ★★★★★ 6 months ago
I have used Fresh Start THREE times in the past year. They are amazing and always professional. Each experience was personable and efficient. Cesar, Everett and Anthony were amazing and they got the job done with a smile. I would highly … More recommend and I will use again.
Thank you Holly!! You've been my Point of Contact for all three transactions... You're all the BEST!!
Shannon Murphy ★★★★★ 8 months ago
We had a great experience with Fresh Start! Will and Tyler were friendly, professional, and efficient! They took care of my belongings. Holly was also wonderful to work with over the phone. I actually paid less than what I was quoted for. … More I am very pleased with my experience and highly recommend them!!
Derek Chicarilli ★★★★★ 8 months ago
This was one of the best moving experiences I’ve ever had. David, Cory, and Will were on time, super respectful, and absolute beasts for the move. They barely broke stride getting things out of my old apartment and into my new apartment. … More They were respectful of the properties taking care not to damage any walls or doors. They took excellent care of my furniture and kept it protected from the rain during the move. Oh right, did I mention it was 45 degrees and raining and not one did I hear a complaint. I would 100% use them again and 100% recommend these movers for your upcoming move. Thank you so much!!

Cheryl Pearson

3 hours ago

Jorge, David, Bryan and Shamus were amazing workers! The entire crew were very helpful and took good care of my things during the move!

Carol Anastasia

6 hours ago

Very experienced at loading a pod! We were amazed at how they used every inch of space. Crew leader Nico and his partner were very Meticulous, polite, and quick, we enjoyed their expertise, and highly recommended Fresh Start the moving crew!

Linda Walters

March 4

Caleb, Tyler, and Jimmy did all the heavy work. What an amazing crew! I highlyrecommend this crew and company. I have nothing negative to say about them!

Joyce Lumbra Wonoski

March 3

On Friday, 2/26/21, I used Fresh Start- The Moving Crew to move my in-laws to a new apartment. I was dreading the day because I knew it would be stressful, however it went great. Fresh Start – The Moving Crew went way beyond my expectations. Fresh Start-The Moving Crew made a very good impression of my family, from the initial site walk-thru by the owner to the actual moving crew. Matthew, Conor, and Dakota were the guys sent for our move. They were a really great bunch of guys. They showed up ready to work, and they did an awesome job of wrapping and protecting everything. We were so happy with the job they did. I would recommend Fresh Start- The Moving Crew to anyone looking for help with an up-coming move. They certainly made our day a lot less stressful. Thank you Fresh Start-The Moving Crew and Matthew, Conor, and Dakota!!

Ellina Blinder

February 19

Fresh start moving crew is wonderful. David V, Wayne, Jacob G, Bryan, Mike worked fast, were extremely polite, answered all my questions with patience and mostly did the job in record time without breaking a single item ( and there were many) and all that during a major snow storm. Absolutely recommend them to all friends and beyond! Really really awesome experience!

Rashad Minor

January 15

THIS IS MY PLACE OF WORK !!!!

Millie Normandin

December 7, 2020

I don't often leave reviews but felt compelled to do so for Fresh Start! This was our second move with them, the first one being four years ago, and they did not disappoint! Everyone from Elyssa in the office to the two crews that moved us out and in our new house a week later were professional and incredibly knowledgeable and kind. We had an unexpected delay and went from needing 2 nights of storage to 6 nights and it was no problem for Fresh Start! They were on top of everything and exactly where they said they would be when they said they would be there! After dealing with a nightmare of a mortgage company who dropped the ball on their end and a less than helpful lawyer, we were stuck waiting to go on record when the movers arrived! I was mortified and apologized profusely but the moving crew was incredibly gracious about the situation & started preparing as much as they could. Luckily we got in the house quickly but they were prepared for whatever situation arose. In a stressful real estate transaction fresh start was by far the easiest party to deal with! The movers were so careful with our things and incredibly polite & helpful. Cannot recommend fresh start enough! Shout out to Jose who was there for both moves and is a superstar! Thank you fresh start!

Sandy O.

2021-12-18 05:10:38

Fresh start crew moved us in to our newly built house this week. Second time using them and again a 5 plus star performance. Different crew this time but...

Corinne S.

2021-12-04 12:31:57

Thank you David and the crew so much for making my move a true pleasure! I couldn't believe how quickly and safely we moved everything. You are the absolute...

Kate G.

2021-11-29 09:56:04

Crew was late and hungover. My BF and I ended up doing almost half the moving ourselves despite having a bad knee. The crew was MIA for large parts of the...

Jeris R.

2021-10-17 07:47:14

WE moved from Mass to Maine in November of 2018. I wrote a review then, but it didn't make it to the site. We had a great experience, The move was...

Judy H.

2021-10-09 14:26:30

Vegetables we're awful. Lettuce was brown. I thought this would be a cooking lifesaver .I cancelled out our subscription to fresh start .

Margaret M.

2021-08-11 07:30:47

On 8/10/21 Fresh Start came on time. Mike, Nick and David were very professional. They worked at a very fast pace and care taken with our belongings. I...

Jennifer A.

2021-06-24 08:09:43

Fresh Start was not only the best price when shopping around for a moving crew (by almost half when compared to another local mover), the form to complete...

Nina P.

2021-05-07 08:08:17

Ray and Corey just left. EXCEPTIONAL service to say the least. They both handled my items with care. They were so polite and accommodating. They came in and...

Marina G.

2021-02-06 17:42:22

We moved on one of the coldest days in January. Our moving crew - Jake F., Wayne, Cory C., Caleb and Anton B., were amazing! They were professional and...

David G.

2021-02-05 11:42:51

Very happy with the service from Fresh Start The Moving crew, David, Jake, and Bryan arrived exactly on time when we met up. Some of the furniture was...

Andrew O.

2020-12-30 09:35:41

Holly and the movers on moving day were great to work with. I had an unusual move - a heavy piece of machinery - and the team were very helpful in figuring...

Billy E.

2020-12-23 03:58:15

In the middle of November I received a flyer in the mail from Fresh Start Movers, filled out the online form, and received a quote pretty quickly. I did the...

Rich D.

2020-11-02 16:23:21

Great job start to finish. Not easy finding a moving company with crews that are polite, careful and efficient. Will definitely use again.

Diana G.

2020-10-19 19:54:36

These guys are great. It's no secret that moving stressful. These guys are professional and get the job done. They were like busy bees load and unloading...

Sudhir L.

2020-10-13 09:06:32

Hands down they are the best. Conor and Alex came in as of the expected arrival time and did a wonderful job. They took care of moving my gas stove without...

Jennifer D.

2020-10-06 08:24:42

Second time using this company. They are awesome, professional, fast, and courteous. Juan, Wayne, Sean and David were all exceptional. Thank you so much for...

Josephine B.

2020-10-06 02:48:19

The team of Will C., David V, Antwone & Demonte did a wonderful job of clearing out the first phase of my move to a new home. They were systematic,...

Laura W.

2020-10-03 17:51:48

Angel and Bryan were terrific! They were so conscientious and personable! Very professional!

Lauren D.

2020-09-29 10:47:25

I used Fresh Start Moving Crew for an apartment move in South Boston. The process from beginning to end was very easy and took away all the stress that an...

H S.

2020-09-25 15:07:12

David, Juan and Will were fantastic. Careful with our furniture -- they packed things thoroughly, carried the pieces well, didn't bang walls or railings,...

Theresa K.

2020-09-24 06:55:09

Hired Fresh Start out of West Springfield. The crew was very professional, respectful and friendly. They did an outstanding job.

Samantha P.

2020-09-17 14:06:23

Incredible team!! From start to finish, to start with Elyssa and booking with her, the quote was on point. I was admitted to the hospital and they made it...

Patty N.

2020-09-15 13:35:42

Conor and Matt were fabulous. Efficient and professional. Both wearing masks. Checked all the furniture and cleaned up all the packing. Friendly. Woulda...

Debra F.

2020-09-08 05:44:49

We scheduled our move for the end of July. It's taken me some time to post my review due to life getting in the way. Finally, my husband are able to...

A S.

2020-09-01 20:50:34

I cannot say enough good things about this company. I was out of state and unexpectedly had to arrange a remote, long distance pack and move-to-storage of...

Tracy L.

2020-08-28 17:07:42

I contacted a lot of moving companies prior to my move and ended up going with Fresh Start because they were so responsive, organized and professional...

Greg K.

2020-08-19 08:34:19

We chose to go with Fresh Start for our moving needs and we are so glad we did. Having moved a few times throughout my life, I can say Fresh Start has been...

Jennifer G.

2020-08-11 06:32:05

I had never used movers before, but James and his staff were amazing. They were efficient and professional, and James worked hard to educate his staff as...

Ashley R.

2020-08-01 07:12:01

We had a great experience with Fresh Start Moving Crew today. Andy, Jay & Carlos were excellent! They were timely, personable, and efficient. The entire...

Susan W.

2020-07-30 08:08:26

Posted review on how terrible the move went. Well it got worse TV's and other misc items were damaged. I have yet to get a return phone call from Fresh...

2020-07-24 15:51:46

This was one of the worst moving experiences that I have ever had. Problems with the estimate, communication, wrapping of items was not adequate, damaged...

Jeff S.

2020-07-24 11:21:12

Our move with Fresh Start could not possibly have been a more positive experience! From the very first contact with their office, they were incredibly...

Michael D.

2020-07-16 08:11:27

They did a great job! They had impeccable professionalism, work ethic, and did a phenomenal job. It was also two of the hottest and most humid days this...

Doug S.

2020-07-13 19:27:23

I can't say enough good things about Fresh Start. I completed the "request a quote" section of their website late one evening; first thing the next morning...

Darlene E.

2020-07-11 14:41:33

They were on time and very friendly. They wore masks and were very careful with my stuff. I moved from a second floor to a first floor next door. They...

John K.

2020-07-06 07:19:36

Beyond excellent! My crew was David V, Bryan, Tim, Andrew, Moses, and Tyler. Kristen arranged the entire move and did an excellent job coordinating...

Matt D.

2020-07-03 08:31:19

Team did a great job! Will and his crew were super friendly, hard working and did awesome.Super fast and friendly, can't beat that. Would hire them again...

John H.

2020-07-02 19:38:28

The movers were friendly and quick, all came prepared, wearing masks. They worked fast and got me moved out and in efficiently and carefully. I will use...

Carl S.

2020-06-30 12:34:25

I recently moved apartments to a third floor walk up in Worcester. I've lived on the third floor before and I knew moving in is the worst! I saw Fresh Start...

Doug G.

2020-06-29 15:46:24

Recently my partner and I moved from Arlington, MA to Pelham, MA. We got bids from 5 different movers, including Fresh Start. Although FS was among the...

Olga G.

2020-06-07 10:26:27

We used this company twice, moving from 4 bedroom house to storage and apartment and second time moving to a new house. Logistic was not easy but movers...

Chelsea M.

2020-06-05 12:47:47

I am so so so glad that we hired Fresh Start for our move! I had a great experience over the phone with the moving coordinator (Kristen) and crew (Will,...

Amit S.

2020-06-05 06:57:39

Okay, i had furniture delivered but the guys who deliver they were in hurry and we decided to leave the furniture and try some other options.I contacted...

Lee F.

2020-05-31 16:58:47

It has been a while since our move took place but the service was so terrific from Angel and his team that I felt it necessary to write. Our move took place...

Jen D.

2020-05-30 10:29:28

I've done a lot of moving, and I have to say these guys were not only professional, they were also respectful and courteous in how they handled everything...

Lynn P.

2020-03-17 17:01:09

I hired Fresh Start based on a recommendation from friends who had recently moved, and had a positive experience. They had a lot of china, antiques and...

Brian S.

2020-01-20 11:20:39

I'm in California and had a very tight time frame for a specialty move of one item in Massachusetts. I contacted several movers via the Yelp app and Fresh...

Luanne W.

2018-11-18 04:18:29

My second time using Fresh Start and I can't say enough good things about them! They are courteous, respectful of your property and hard working until the...

No N.

2015-11-09 15:51:59

The owner really cares about the customers' satisfaction, which I highly appreciate.I called the moving company to schedule a local move. Initially we had...

Kristin M.

2015-09-09 10:55:35

If you are looking for movers, look no further. These guys are awesome; amazingly hard workers. Mary in the office is also super helpful. I used them for...

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Fresh Start - The Moving Crew